Confirming a booking is your acceptance of the guest's request. Cancellation is its withdrawal, whether initiated by the guest or by you. Both actions send an automatic email to the guest.
Where to do it
From the booking list — for each pending booking, the "Confirm" and "Cancel" buttons are visible directly in the table.
From the details page — click "Details" next to a booking, and the full action buttons appear in the right column.
Confirming a booking
Click "✓ Confirm booking". Immediately:
- The status changes to Confirmed (green label).
- The guest receives a confirmation email — it contains the dates, number of guests, amount, apartment details and check-in instructions (if you set them in Settings → Apartment).
- An entry about the status change and the sent email appears in the event history.
Confirmation doesn't block the option to cancel later — you can cancel a confirmed booking at any time.
Cancelling a booking
Click "✕ Cancel booking" and confirm in the dialog. Immediately:
- The status changes to Cancelled (red label).
- The guest receives an email about the cancellation.
- The blocked dates return to the available pool — the guest can book that date again.
Cancelling does not trigger an automatic refund. If you charge a deposit, you track its status (collected → returned → forfeited) separately on the booking details page — see Deposit (refundable) and Payments in a booking. You decide on refunding any other funds yourself in accordance with your terms.
Restoring the "Pending" status
If you confirmed or cancelled a booking by mistake, you can restore it to Pending — click "↩ Restore to pending" on the details page (the button is visible for the Confirmed or Cancelled status).
Booking statuses
| Status | Label | Meaning |
|---|---|---|
pending | Pending 🟡 | A new request — awaiting your decision |
confirmed | Confirmed 🟢 | Accepted by the owner |
cancelled | Cancelled 🔴 | Withdrawn (by the owner or guest) |
Quick action from the list
In the booking list, buttons are visible next to each pending item without opening the details. Useful when you have many requests to review at once — you can confirm them one after another directly from the list.
Related articles: Editing a booking · Message to the guest · Deposit (refundable) · Which emails the guest receives