The FAQ (Frequently Asked Questions) section is where you can answer in advance the questions that guests ask before booking anyway. A good FAQ shortens your response time and reduces the number of messages.
Where to set it
Settings → Apartment → the "FAQ — Frequently asked questions" card (below the "Save" button, at the bottom of the Apartment section).
How the FAQ works on the guest page
Questions appear at the bottom of the booking page as a collapsible accordion list. The guest clicks a question to see the answer. Questions without a filled-in answer don't appear on the page — you can leave a question with an empty answer as a draft.
Default questions
When you first open the panel, the system suggests 6 ready-made questions (without answers):
- How does check-in work?
- How is payment for the stay handled?
- What are the cancellation rules?
- Can I come with a pet?
- Is early/late check-out possible?
- Is parking available? Where can I park the car?
Click "Edit" next to any question and fill in the answer.
Editing a question
- Click the "Edit" button next to the chosen question.
- Change the question text or fill in the answer.
- Click "Save" — the form submits immediately, without needing to click the main save button.
A question with an empty answer will NOT appear on the guest page, even if it's on the list in the panel.
Adding a new question
At the bottom of the FAQ section you'll find the "+ Add new question" form:
- Enter the question text.
- Enter the answer.
- Click "+ Add question".
The new question will appear at the end of the list. The order of questions matches the order in the list — to change the order, delete a question and add it again in the right place (or contact us if you need a drag-and-drop tool).
Deleting a question
Click "Delete" next to the chosen question and confirm in the dialog. Deletion cannot be undone.
Tips
Questions worth having in every apartment's FAQ:
- Check-in — where to get the key, what if the guest arrives after 22:00. Also fill in the check-in instructions — sent automatically on arrival day.
- Payment — when and how to pay, whether you accept card, cash, transfer.
- Cancellation — how many days in advance, what refund.
- Parking — whether there is any, how much it costs, whether it needs reserving.
- Pets — yes/no, what conditions.
- Children — whether there's a cot, high chair.
Specific, short answers work better than long essays. The guest reads the FAQ in 5 seconds and looks for a simple answer.
Related articles: House rules and terms · Check-in instructions · Which emails the guest receives