erphome.pl sends guests several emails automatically — with no action on your part. As the owner you can't disable them, but you can make them complete by keeping the apartment data filled in (address, hours, check-in instructions).
Overview of all automatic emails
| When sent | Email subject | What it contains |
|---|---|---|
| Immediately after a request is submitted | "Booking request – [apt name]" | Confirmation the request was received, date details, a reminder that it's not yet a confirmed booking |
| When you confirm a booking | "Booking confirmed ✅ – [apt name]" | Dates, check-in/check-out hours, address and a map link |
| When you cancel a booking | "Booking cancelled – [apt name]" | Cancellation info, dates, the owner's contact |
| 2–3 days before check-in | "Stay reminder – [apt name]" | Dates, address, hours, the owner's contact number |
| On check-in day (morning) | "See you today – [apt name]" | Check-in time, address, check-in instructions, contact |
| When you send a message from the panel | "Message from the owner – [apt name]" | Your message content, the option to reply |
| When you edit a booking | "Booking update – [apt name]" | New dates and guest count |
| After the check-out date | "How was your stay? – [apt name]" | A review request with a one-time link to the form |
Details of selected emails
Request confirmation
Sent immediately after the guest submits the booking form. The email states that this is a request (not a confirmed booking) and that the owner will be in touch to confirm.
The Reply-To address in this email is your owner address — the guest can click "Reply" and write to you directly.
Booking confirmation and cancellation
Sent automatically when you change a booking's status in the panel to Confirmed or Cancelled (the Bookings → booking details section).
The confirmation email contains the apartment address and check-in/check-out hours from the apartment configuration — fill in this data in Basic information so the guest has everything in one place.
Pre-arrival reminder
Sent 2 or 3 days before check-in by a cron that runs daily at 9:00. It works only for bookings with the Confirmed status — pending requests don't get a reminder.
The email contains the owner's contact phone number (from Account → Profile details). If it's not there — the phone field in the email is empty. Fill in the number so the guest can contact you in case of arrival problems.
Welcome message (arrival day)
Sent on check-in day by the same cron (at 9:00). It contains the check-in instructions from Settings → Apartment → the "Check-in instructions" card — a description of how to get the keys, the box code, what to check on entry.
Set the check-in instructions — it's the most important practical information for the guest, reaching them on exactly that day.
Email appearance
All emails have a consistent look — a white card on a gray background, the accent color from Personalization, the apartment name in the header. At the bottom of each email there's a footer with the platform name.
Can I customize the email content?
For now the email template content is fixed — there's no template editor in the panel. You influence the content by filling in the apartment data:
- Address and Google Maps link → appears in the confirmation email
- Check-in/check-out hours → appear in the confirmation and reminder
- Check-in instructions → appear in the welcome message
- Owner's phone number → appears in the reminder (fill it in under Profile details)
Related articles: Email notifications for the owner · Check-in instructions · Message to the guest from the panel · Messages from a guest (contact form) · How to connect your account to Telegram · Reservation activity log