7 proven messages, from booking confirmation to review request. Copy, swap the fields in {braces} and send. Fewer phone calls, higher ratings.
Replace the fields in {curly braces} with your own details.
1. Booking confirmation
β± right after the booking
Hello {first name},
thank you for booking {apartment name}! We confirm your dates: {arrival date} to {departure date}, {number of guests} guests.
Check-in from {check-in time}, checkout by {checkout time}. A few days before you arrive we will send directions and entry details.
If you have any questions, just ask.
{your name}
2. Reminder and instructions before arrival
β± the day before arrival
Hello {first name},
your stay at {apartment name} starts tomorrow. Here are the essentials:
β’ Address: {address}
β’ Getting there and parking: {directions}
β’ Check-in from {check-in time}. Entry: {code / where the keys are}
β’ WiFi: network "{WiFi name}", password "{WiFi password}"
If anything holds you up on the way, let us know on {phone}.
See you soon!
{your name}
3. Welcome on arrival day
β± on the day of arrival
Hello {first name},
welcome to {apartment name}! We hope getting in went smoothly.
If you have any questions about the appliances, the heating or the area, do write. Enjoy your stay!
{your name}
4. Mid-stay check-in
β± in the middle of a longer stay
Hello {first name},
is everything all right and is anything missing? If something needs attention, we are glad to help.
{your name}
5. Checkout reminder
β± the day before departure
Hello {first name},
a reminder that checkout is tomorrow by {checkout time}. Before you leave, please:
β’ take the rubbish out and put the dishes in the dishwasher,
β’ close the windows,
β’ leave the keys {where to leave the keys}.
Thank you for staying with us and safe travels!
{your name}
6. Review request after departure
β± 1 to 2 days after departure
Hello {first name},
thank you for staying at {apartment name}! We hope it went well.
We would be grateful for a short review, it helps us enormously: {review link}
Do come back: booking directly with us always gets you the best price.
{your name}
7. Reply to an availability enquiry
β± when someone asks about dates
Hello {first name},
thank you for your interest in {apartment name}! The dates {arrival date} to {departure date} are free. The price for the stay is PLN {amount} ({number of nights} nights).
To book, just confirm and we will send a booking and payment link.
{your name}
Send these automatically, with no copying
On erphome.pl some of these messages (confirmation, welcome, review request) go out automatically after the booking and after the guest leaves. 14 days free.
Give us your email and we will unlock the download. We will also send practical advice for apartment owners once a month, with no spam and an unsubscribe link every time.